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| author | Jinkun Jang <jinkun.jang@samsung.com> | 2013-03-13 01:42:35 +0900 |
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| committer | Jinkun Jang <jinkun.jang@samsung.com> | 2013-03-13 01:42:35 +0900 |
| commit | 72835b3d805ac6c7cdaac7d3aff107567e938314 (patch) | |
| tree | 0f2a04dc3d0672c0960a62804c6e7758673e393c /doc/troubleshooting.html | |
| parent | eb5e5ee9adb02776056d1b4494f66150a2fc45f1 (diff) | |
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diff --git a/doc/troubleshooting.html b/doc/troubleshooting.html new file mode 100644 index 0000000..df3384d --- /dev/null +++ b/doc/troubleshooting.html @@ -0,0 +1,78 @@ +<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> +<html><head> +<link rel="stylesheet" type="text/css" href="styles/css.css"> +<link rel="shortcut icon" href="images/favicon.ico" type="image/x-icon"> +<meta content="text/html; charset=ISO-8859-1" http-equiv="content-type"> +<title>HPLIP HELP</title></head> +<body> +<div id="container"> +<div id="header"> + +<hr class="hide"> +<div id="mBody"> +<center><h2 class="showhide_heading" id="mainmenu">HP Linux Imaging and Printing (HPLIP) Help</h2> +<a href="index.html"><li>Main Menu</li></a></center><br> +<p> +</p> + +<h3 class="showhide_heading" id="Startup">Troubleshooting setup and I/O issues</h3><br>Troubleshooting +HPLIP involves several steps depending on the problem. Here we +will describe several things to check.<br><br><h3 class="showhide_heading" id="Add_ons">First things to check</h3> +Referencing on the product support page on the HPLIP website, verify that your printer is supported by HPLIP.<br><br>If +you are using HPLIP from source or that came pre-packaged with +your distro try using the HPLIP from source files available on the <a href="http://hplip.sf.net">HPLIP website</a>.<br><h3 class="showhide_heading" id="Downloads">Run "hp-check" utility</h3><br>hp-check displays the status the HPLIP install. <br><br>1. Open a terminal (command line) window.<br><br>2. Run:<br><br> <span style="font-style: italic;"> hp-check -t<br><br></span>Read through the output of the hp-check and fix any problems reported--this will resolve a large portion of any problems.<br><br>An important section to review is:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.</span><br style="font-style: italic;"><span style="font-style: italic;"> [configure]</span><br style="font-style: italic;"><span style="font-style: italic;"> network-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> pp-build=no</span><br style="font-style: italic;"><span style="font-style: italic;"> gui-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> scanner-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> fax-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> dbus-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> cups11-build=no</span><br style="font-style: italic;"><span style="font-style: italic;"> doc-build=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> shadow-build=no</span><br style="font-style: italic;"><span style="font-style: italic;"> foomatic-drv-install=yes</span><br style="font-style: italic;"><span style="font-style: italic;"> foomatic-ppd-install=no</span><br style="font-style: italic;"><span style="font-style: italic;"> foomatic-rip-hplip-install=yes</span><br><br>This +section describes what is currently enabled or disabled. For +example if you are having a problem setting up your parallel printer +check to be sure that pp-build=yes--if it does not you'll need to +reinstall hplip and enable parallel support.<span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"></span></span></span><br></span><h3 class="showhide_heading" id="System_Defaults">I/O Problems (Printer is not detected)</h3> +<p>If the printer is not being detected by hp-setup check the following items:</p><p style="font-style: italic;">Is the printer supported by HPLIP?</p><p style="font-style: italic;">Is the printer powered on?</p><p style="font-style: italic;">Is the printer connected correctly with the proper type of cable?</p><p style="font-style: italic;">Is the printer in an error state? (i.e. out of paper, out of ink, etc.)</p><p style="font-style: italic;">Is the cable (usb/parallel/ethernet) in good working condition?</p><p><span style="font-weight: bold;">USB</span></p><p>If you run "/usr/lib/cups/backend/hp" you should get output similar to the following:</p><span style="font-style: italic;"> +direct +hp:/usb/HP_Color_LaserJet_CP1515n?serial=00XXXXXXXXXX "HP Color +LaserJet CP1515n" "HP Color LaserJet CP1515n USB + 00XXXXXXXXXX +HPLIP" +"MFG:HP;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:HP Color LaserJet +CP1515n;SN:00XXXXXXXXXX;"</span><br style="font-style: italic;"><br>If you get instead, get output similiar to the following:<br><br> <span style="font-style: italic;">direct hp "Unknown" "HP Printer (HPLIP)"</span><br><br>Check all of the questions stated above.<br><br>Are you using any usb hubs? If so remove them and plug the printer directly into the system.<br><br>If you run lsusb -v, is the printer detected? If not, there may be a hardware or usb subsystem problem.<br><br><span style="font-weight: bold;">Network</span><br><br>Does +the network have the correct snmp ports open? port 161 (udp and tcp), +port 162 (udp and tcp) and port 9100 (udp and tcp) need to be open for +HPLIP to function correctly.<br><br>Can you ping the printer?<br><br>If you run hp-makeuri <printer.ip.address.here> you should get an output similar to:<br><br style="font-style: italic;"><span style="font-style: italic;"> CUPS URI: hp:/net/Photosmart_3300_series?ip=192.168.1.12</span><br style="font-style: italic;"><span style="font-style: italic;"> SANE URI: hpaio:/net/Photosmart_3300_series?ip=192.168.1.12</span><br style="font-style: italic;"><span style="font-style: italic;"> HP Fax URI: hpfax:/net/Photosmart_3300_series?ip=192.168.1.12</span><br><br>If you do not get a response after running "hp-makeuri", try running:<br><br style="font-style: italic;"><span style="font-style: italic;"> snmpwalk -Os -c public -v 1 xxx.xxx.xxx.xxx 1.3.6.1.4.1.11.2.3.9.1.1.7.0 </span><br><br>Where xxx.xxx.xxx.xxx is the correct IP address of the printer.<br><br>The output should be similiar to the following:<br><br style="font-style: italic;"><span style="font-style: italic;"> +enterprises.11.2.3.9.1.1.7.0 += STRING: +"MFG:Hewlett-Packard;CMD:PJL,MLC,BIDI-ECP,PCL,POSTSCRIPT,PCLXL;MDL:hp +LaserJet + +3380;CLS:PRINTER;DES:Hewlett-Packard LaserJet +3380;MEM:23MB;COMMENT:RES=1200x1;" </span><br><br>If it does not there may be an snmp problem on your system and/or network.<br><br><span style="font-weight: bold;">Parallel<br><br></span>Was HPLIP installed with parallel support? Run hp-check -t and look in the for the following output:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.<br> [configure]<br> network-build=yes<br> pp-build=no<br> gui-build=yes<br> scanner-build=yes<br> fax-build=yes<br> dbus-build=yes<br> cups11-build=no<br> doc-build=yes<br> shadow-build=no<br> foomatic-drv-install=yes<br> foomatic-ppd-install=no<br> foomatic-rip-hplip-install=yes<br> internal-tag=2.8.5.23<br></span><span style="font-style: italic;"></span><br>Find the section:<br><br><span style="font-style: italic;"> pp-build=no<br><br><span style="font-style: italic;"></span></span>This should be "<span style="font-style: italic;">pp-build=yes</span>".<br><br>Is the ppdev module loaded?<br><br>Look for the output results from the hp-check -t for the following:<br><br><span style="font-style: italic;"> Checking for dependency: ppdev - Parallel port support kernel module....</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found.</span><br><span style="font-weight: bold;"><span style="font-weight: bold;"><br></span></span>If you are missing the ppdev module you can try running:<br><br> <span style="font-style: italic;">modprobe ppdev</span><br><br>Is your parallel port set to ECP mode in the BIOS?<br><br>If you run /usr/lib/cups/backend/hp do you should get an output similar to the following:<br><br><span style="font-style: italic;"> +direct +hp:/par/HP_LaserJet?serial=00XXXXXXXXXX "HP +LaserJet" "HP LaserJet PAR 00XXXXXXXXXX HPLIP" +"MFG:HP;MDL:HP + +LaserJet ;CLS:PRINTER;DES:HP LaserJet ;SN:00XXXXXXXXXX;"</span><br><br>If the /usr/lib/cups/backend/hp does not detect the printer, HPLIP will not function.<h3 class="showhide_heading" id="Add_ons">Functionality Problems (print, scan, fax)</h3> +<p style="font-weight: bold;">Print</p><p>Is the printer on-line and not in an error state?</p><p>If you run hp-check -t, are there any problems reported?</p><p>In the "hp-check -t", verify that the printer is configured:</p><p>Verify in the section DISCOVERED USB DEVICES that the printer is displayed.</p><p>Verify in the section INSTALLED CUPS PRINTER QUEUES that the printer queue is displayed.</p><p>Verify on the line PPD: that the ppd file matches the printer model.</p>Example:<br><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | DISCOVERED USB DEVICES |</span><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> No devices found.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | INSTALLED CUPS PRINTER QUEUES |</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Photosmart_3300</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Printer</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hp: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hp:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP PhotoSmart 3300 Foomatic/hpijs, hpijs 2.8.2.10 - HPLIP 2.8.2</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300 is idle. enabled since Tue 27 May 2008 01:58:02 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Are you able to print from any application?<br><br>View the syslog and try to print do you see any errors?<br><br> Run:<br> <span style="font-style: italic;"> tail -f /var/log/messages</span><p>The +possible errors presented in the "messages" log can be varied. + You may need to reference your Linux distribution documentation +for more information.</p><p>View the cups log and try to print do you see any errors?</p><p>To view the cups log:<br> <span style="font-style: italic;">Edit +the file /etc/cups/cupsd.conf to change the loglevel to debug, then +restart cups /etc/init.d/cups restart (or the command may be /etc/init.d/cupsys +restart depending on your system configuration).</span></p><p style="font-weight: bold;">Scan</p>Is the printer on-line and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>Within +the "hp-check -t" output, verify that the sane is configured correctly +in the SANE CONFIGURATION section. Here is an example of what you +should see after running hp-check -t:<br><br><span style="font-style: italic;"> 'hpaio' in '/etc/sane.d/dll.conf'...</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found. SANE backend 'hpaio' is properly set up.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Checking output of 'scanimage -L'...</span><br style="font-style: italic;"><span style="font-style: italic;"> </span><br style="font-style: italic;"><span style="font-style: italic;"> No scanners were identified. If you were expecting something different,</span><br style="font-style: italic;"><span style="font-style: italic;"> check that the scanner is plugged in, turned on and detected by the</span><br style="font-style: italic;"><span style="font-style: italic;"> sane-find-scanner tool (if appropriate). Please read the documentation</span><br style="font-style: italic;"><span style="font-style: italic;"> which came with this software (README, FAQ, manpages).</span><br><br>If +you do not see this or get an error, edit the dll.conf file and add +hpaio. If the scanner is not detect using the scanimage be +sure that the printer is supported and working correctly.<br><p style="font-weight: bold;">Fax </p>Is the printer powered on and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>If +you run hp-check -t is there a fax queue installed? You should +see output similar to the following after running hp-check -t:<br><br><span style="font-style: italic;"> Photosmart_3300_fax</span><br style="font-style: italic;"><span style="font-style: italic;"> -------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hpfax: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300_fax.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300_fax is idle. enabled since Thu 22 May 2008 01:32:01 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Is the phone line connected to the multifunction printer?<br><br>Can you fax a different document? (i.e. ensure that this is not a document-specific problem)<br><br>Is the receiving fax machine or device on-line and able to accept faxes?<br><h3 class="showhide_heading" id="Add_ons"><br></h3> +<p> +</p> + +</div> + +<div id="footer"> +<p class="copyright"></p><center> + <a href="http://welcome.hp.com/country/us/en/privacy.html">Privacy Statement</a> | <a href="http://hplip.sourceforge.net/legal.html">Legal Notices</a> | © 2008 Hewlett-Packard Development Company, L.P. <br></center> +<p></p> +</div> +</div> +</div></body></html>
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