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<?xml version="1.0" encoding="ISO-8859-1"?>
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</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="../epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="../gnome2.png" alt="GNOME2 Logo" /></a><a href="http://www.w3.org/Status"><img src="../w3c.png" alt="W3C logo" /></a><a href="http://www.redhat.com"><img src="../redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/XSLT/"><img src="../Libxslt-Logo-180x168.gif" alt="Made with Libxslt Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The EXSLT C library for Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="../search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="http://xmlsoft.org/wiki">Wiki</a></li><li><a href="intro.html">Introduction</a></li><li><a href="docs.html">Documentation</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="../index.html" style="font-weight:bold">libxslt</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="ChangeLog.html">ChangeLog</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xslt/">Mail archive</a></li><li><a href="http://xmlsoft.org/">XML libxml2</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Bug Tracker</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading17">XSLT with PHP</a></li><li><a href="http://www.mod-xslt2.com/">Apache module</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://xsldbg.sourceforge.net/">Xsldbg Debugger</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>API Indexes</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="APIchunk0.html">Alphabetic</a></li><li><a href="APIconstructors.html">Constructors</a></li><li><a href="APIfunctions.html">Functions/Types</a></li><li><a href="APIfiles.html">Modules</a></li><li><a href="APIsymbols.html">Symbols</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
point of fixing them in a timely fashion. The best way to report a bug is to
use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Gnome
bug tracking database</a> (make sure to use the "libxslt" module name). I
look at reports there regularly and it's good to have a reminder when a bug
is still open. Be sure to specify that the bug is for the package libxslt.</p><p>For small problems you can try to get help on IRC, the #xml channel on
irc.gnome.org (port 6667) usually have a few person subscribed which may help
(but there is no guarantee and if a real issue is raised it should go on the
mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> for libxslt, with an <a href="http://mail.gnome.org/archives/xslt/">on-line archive</a>. To subscribe
to this list, please visit the <a href="http://mail.gnome.org/mailman/listinfo/xslt">associated Web</a> page
and follow the instructions.</p><p>Alternatively, you can just send the bug to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list, if it's really libxslt
related I will approve it.. Please do not send me mail directly especially
for portability problem, it makes things really harder to track and in some
cases I'm not the best person to answer a given question, ask the list
instead. <strong>Do not send code, I won't debug it</strong> (but patches are
really appreciated!).</p><p>Check the following too <span style="color: #E50000">before
posting</span>:</p><ul><li><a href="search.php">use the search engine</a> to get informations
related to your problem.</li>
<li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
version</a>, and that the problem still shows up in those</li>
<li>check the <a href="http://mail.gnome.org/archives/xslt/">list
archives</a> to see if the problem was reported already, in this case
there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">registered
open bugs</a></li>
<li>make sure you can reproduce the bug with xsltproc, a very useful thing
to do is run the transformation with -v argument and redirect the
standard error to a file, then search in this file for the transformation
logs just preceding the possible problem</li>
<li>Please send the command showing the error as well as the input and
stylesheet (as an attachment)</li>
</ul><p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list; if it's really libxslt
related I will approve it. Please do not send mail to me directly, it makes
things really hard to track and in some cases I am not the best person to
answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">request MUST be sent to
the list or on bugzilla</span> in case of problems, so that the Question
and Answers can be shared publicly. Failing to do so carries the implicit
message "I want free support but I don't want to share the benefits with
others" and is not welcome. I will automatically Carbon-Copy the
xslt@gnome.org mailing list for any technical reply made about libxml2 or
libxslt.</li>
<li>There is <span style="color: #E50000">no garantee for support</span>,
if your question remains unanswered after a week, repost it, making sure
you gave all the detail needed and the informations requested.</li>
<li>Failing to provide informations as requested or double checking first
for prior feedback also carries the implicit message "the time of the
library maintainers is less valuable than my time" and might not be
welcome.</li>
</ul><p>Of course, bugs reports with a suggested patch for fixing them will
probably be processed faster.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xslt/">the list archive</a> may actually
provide the answer, I usually send source samples when answering libxslt
usage questions. The <a href="html/libxslt-lib.html#LIBXSLT-LIB">auto-generated documentation</a> is
not as polished as I would like (I need to learn more about Docbook), but
it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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